FAQ
Orders
What is your return policy?
Please see our return policy here.
Where is my order?
We’re working hard to get you your package. You should receive two emails, one for confirmation and another for tracking once your package has shipped. If you have any questions, email orders@wolventhreads.com
Can I change or cancel an order I just placed?
We process our orders quickly, but we will do our best to accommodate any requests you may have. The best way to request an adjustment to an order is to email us at orders@wolventhreads.com.
What does "Pre-Order" mean?
We manufacture in limited releases to reduce waste and limit over production. Items labeled “Pre-Order” are being restocked. The estimated restock date for these styles will be noted on those items’ product pages. If the style you like is labeled “sold out,” it is most likely not being produced again.
How do I use a discount code?
1. Take yourself shopping on wolventhreads.com
2. Click on your shopping bag
3. Enter your "Gift Card or Promo Code? at the bottom of your cart BEFORE the checkout page.
I got my order and something is wrong, what do I do?
We're sorry to hear that. Please email us at orders@wolventhreads.com. If the item is defective, damaged or incorrect we'll need a photo when you contact us to help. Please note, Wolven is not responsible for any lost or stolen packages.
How much is shipping and how long does it generally take?
Orders typically ship within 2 business days and arrive within 1 to 4 business days. During November and December, please allow 1 to 8 business days for your order to ship.
Pre-Orders: If an item you ordered is marked “Pre-Orders” then that item will ship in the time frame stated on the product page.
International: We ship worldwide and offer free international shipping on orders over $99 USD.
What types of payments do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, AfterPay, and Klarna. Wolven gift cards can only be used for purchases made online
The item I want is "out of stock" when will it be restocking?
Items labeled “Pre-Order” are being restocked. The estimated restock date for these styles will be noted on those items’ product pages.
If the style you like is labeled “sold out,” it is most likely gone forever. We manufacture in small batches, so if you love it — buy it while you can!
Sizing
Size Chart
Our size chart can help you find the perfect fit. If you have more questions please contact us at orders@wolventhreads.com or message us through the live support chat icon on our website. We are always happy to help!
Petite or Regular Flares?
Features:
Petite Inseam: 27.5 inch
Regular Inseam: 33 inch
The Fit:
Petite fits heights: 4'11 - 5'4
Regular fits heights: 5'5 - 5'11
Product
How do you make fabric from recycled bottles?
It’s magic! Just kidding, it’s science. After you recycle your water bottle, we reformulate it down and spin it into new thread. Then, we weave the thread into fabric. Next, we print our artwork onto the newly recycled fabric. Our garments are made with OEKO-TEX certified Recycled P.E.T. fabric (RPET) — this certification ensures that our material is free of harmful and toxic chemicals.
Wash + Wear Care
Machine wash cold, hang to dry. To help protect our oceans, use a Guppy Bag to reduce micro-plastic pollution. Click here to learn more.
If cared for your Wolvens will never shrink, and will have a very minimal fade or stretch after years of wear and wash.
