Return Policy
Returns
Returns or refunds are accepted on brand-new unworn-items with tags attached, as long as the return ship date is within 30 days of your order delivery date. Swimwear must retain the original protective liner.
Items not eligible for returns include: orders purchased at events are not eligible for returns. Orders purchased with discounts or events totaling at least 20% are only eligible for exchange or store credit.
Holiday Mystery Bags and products from our Metamorphosis Collection are also not eligible for return or exchange.
We do not offer price adjustments in the form of refunds. The price adjustment will be issued in the form of a gift card.
Sale items discounted 30% or over are considered FINAL SALE and are not eligible for refunds.
Return Address:
Wolven
c/o Selery Fulfillment
720 Gladiola St Ste D
Salt Lake City, UT 84104
Customers are welcome to use their own shipping label as long as a reliable carrier is used. The tracking must be sent to orders@wolventhreads.com
In the case a return package is not delivered to us or lost in transit Wolven is not to be held responsible.
Store Credit
Want to return your item in exchange for a different product? Please select store credit when filling out your return form. Store credit value will be based on what was paid at the time of purchase. We do not offer price adjustments.
Exchanges
Not happy with the size you ordered? We are happy to provide an exchange or store credit within 30 days of delivery. Items must be unworn with original tags attached. Swimwear must have the original protective liner.
Metamorphosis Collection (Returns & Exchange Policy)
All oversized tees, relaxed tees, and sweatshirts in our Metamorphosis capsule are manufactured on-demand and not eligible for returns or exchanges.
Refunds
Within 5 to 15 days of receiving your return we will inspect it, notify you via e-mail, and process your refund, exchange or store credit. For domestic orders, $9 for shipping will be deducted from the refund unless exchange or store credit is chosen. Any short delay in receiving your refund will be determined by your bank or credit card. Shipping costs and taxes are non-refundable.
International Return / Exchange
Return shipping is the responsibility of the international customer. We do not offer international exchanges. Please place a new order with your store credit code.
International Taxes and Duties
Any applicable customs and import duties, fees and taxes are the responsibility of the customer. Customs agents have the right to release or deny release of your package, and in rare cases, they may also delay delivery. The customer is responsible for any return shipping in the event of international returns initiated due to refusal to pay duties and taxes. If a customs authority refuses to return the package without receiving payment, then the customer is fully responsible for the package.
Order Cancellation
Refunds for canceled orders, including pre-orders, will incur a 3% deduction to cover our actual cost of payment processing. We cannot guarantee that we will be able to cancel your order before it is shipped. Shipping costs are nonrefundable. Sale items discounted 30% or over are considered FINAL SALE and are not eligible for return refunds.
Delivered But Not
After an order has been scanned as delivered, Wolven cannot be held responsible for lost or stolen packages. However, we can offer 75% off the retail price for the replacement items. Discount & sale codes can not be stacked with replacement discount.
Contact Us
If you have any questions, please contact us at orders@wolventhreads.com
