Return Policy


 Click Here to Start a Return or Exchange 

Returns
Returns for refunds are accepted on brand-new unworn-items with TAGS ATTACHED if shipped and scanned within 15 days from the date of package delivery. Tags must be attached and swimwear must retain the original protective liner. Orders placed at events, with discount codes, from sale section, or with promotions equal to a total discount of 20% or higher are eligible for exchange or store credit only. Pre-orders are eligible for exchange or store credit only, and cannot be cancelled for a refund because they are custom made specifically for you when you place your order. 🌎 ♻️ ✨

Exchanges
We are happy to provide an exchange or store credit within 45 days of delivery! Items must be unworn with original tags attached. Swimwear must have the original protective liner.

Exchange shipping is free within the US! 

Refunds
Within 10 days of receiving your return we will inspect it, notify you via e-mail, and process your refund, exchange or store credit. For domestic orders, $9 for shipping will be deducted from the refund unless exchange or store credit is chosen. Any short delay in receiving your refund will be determined by your bank or credit card. Shipping charges and costs are non-refundable. 

International Returns
Return shipping is the responsibility of the international customer. Orders that receive free international shipping included will have our actual cost of shipping deducted from any refund unless exchange or store credit is chosen. We do not offer international exchanges. Please place a new order with your store credit code.

International Taxes and Duties

All applicable customs and import duties, fees, taxes are the responsibility of the customer. Customs authorities require that we state the value of your order directly on your package. Customs agents have the right to release or deny release of your package, and in rare cases, they may also delay delivery. International returns initiated due to refusal to pay duties and taxes will be subject to our actual cost of shipping, which will be deducted from the refund amount. If a customs authority refuses to return the package without receiving payment, then the customer is fully responsible for the package. 

Lost or Stolen Packages

If your package has been lost or stolen, please reach out right away by replying to your order confirmation email. After an order has been delivered to the correct shipping address, Wolven cannot be held responsible for lost or stolen packages, especially in apartment buildings which often have a higher risk of theft. Wolven will offer a replacement at our material cost for any stolen packages. 

Out of town or not at your shipping address? Please let us know via email!

We can delay your shipment until you return to your shipping address. It's not worth risking a stolen package and the wasted environmental footprint. 

Order Cancelation: Refunds for canceled orders, including pre-orders, will incur a 4% deduction to cover our actual cost of payment processing. This does not apply to store credit. We cannot guarantee that we will be able to cancel your order before it is shipped. 

Contact Us
If you have any questions, please contact us at orders@wolventhreads.com

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